1. Introduction Welcome to the The PetLabs mobile application (the "App"), provided by The PetLabs ("we," "our," "us"). By accessing or using our App, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the App. 2. User Eligibility 2.1 Eligibility: You must be at least 18 years old or have parental consent to use this App. By using the App, you represent and warrant that you meet these eligibility requirements. 2.2 Account Creation: To access certain features of the App, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. 3. Services Offered 3.1 Veterinary Services: The App provides access to veterinary consultation services, including in-person visits and online consultations. These services are provided by licensed veterinary professionals. 3.2 Dog Walking: Book dog walking services through the App. Dog walkers are employed or contracted by The PetLabs. 3.3 Pet Sitting: Schedule pet sitting services via the App. Pet sitters are vetted professionals hired by The PetLabs. 3.4 Pet Boarding: Reserve pet boarding or kennel services through the App. Our facilities are designed to provide safe and comfortable accommodations for your pets. 3.5 Pet Grooming: Book grooming services through the App. Our grooming staff is trained to provide professional pet grooming services. 3.6 Pet Training: Schedule pet training sessions via the App. Our trainers use positive reinforcement techniques and are experienced in behavior modification. 3.7 Pet Breeding/Assistance: Access information and services related to responsible pet breeding and assistance. Breeding services adhere to ethical practices and regulations. 4. User Responsibilities 4.1 Accurate Information: You agree to provide accurate, current, and complete information when using the App and its services. 4.2 Compliance with Laws: You agree to use the App in compliance with all applicable laws and regulations. 4.3 No Misuse: You agree not to misuse the App, including but not limited to engaging in fraudulent activities, disrupting the App’s operations, or transmitting harmful software. 5. Fees and Payment 5.1 Service Fees: Fees for services are outlined in the App and are subject to change. Payment details and charges will be specified before you confirm any booking. 5.2 Payment Processing: Payments are processed through secure third-party payment gateways. We do not store payment information directly. 5.3 Refunds: Refunds, if applicable, are subject to our refund policy as outlined in the App. 6. Privacy and Data Protection 6.1 Privacy Policy: Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using the App, you consent to our Privacy Policy. 6.2 Data Security: We use reasonable security measures to protect your personal information but cannot guarantee absolute security. 7. Intellectual Property 7.1 Ownership: All content and materials in the App, including text, graphics, logos, and software, are the property of The PetLabs or its licensors and are protected by intellectual property laws. 7.2 License: We grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes. 8. Dispute Resolution 8.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the jurisdiction in which The PetLabs is based. 8.2 Dispute Resolution: Any disputes arising out of or relating to these Terms or the use of the App shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration authority. 9. Limitation of Liability 9.1 Disclaimer: The App and its services are provided "as is" and "as available." We make no warranties or representations regarding the App’s reliability, availability, or suitability. 9.2 Limitation of Liability: To the fullest extent permitted by law, The PetLabs is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the App or its services. 10. Modifications to Terms 10.1 Changes: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms in the App. 10.2 Notification: We may notify you of significant changes to these Terms through the App or via email. 11. Termination 11.1 Termination by Us: We may terminate or suspend your access to the App at our sole discretion, with or without notice, for any reason, including if you violate these Terms. 11.2 Termination by You: You may terminate your account by contacting us through the App or as otherwise instructed. 12. Contact Us For any questions or concerns regarding these Terms, please contact us at: The PetLabs Email: support@thepetlabs.com Phone: +918332089985
