Introduction
Welcome to The PetLabs mobile application (the "App"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services. By accessing or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the App.
1. Information We Collect We collect the following types of information to provide and improve our services:
1.1 Personal Information:
Name, email address, phone number, and other contact details provided during account registration or service booking. Payment details used for processing transactions (processed securely through third-party payment gateways).
1.2 Pet Information:
Information about your pets, such as name, breed, age, medical history & Lab Tests, and behavior details, to tailor our services to your needs.
1.3 Usage Data:
Information on how you access and use the App, including device type, IP address, browser type, and app interaction details.
1.4 Location Data:
Real-time location data to facilitate pet-related services such as dog walking, pet sitting, and grooming. 2. How We Use Your Information We use the collected information for the following purposes:
2.1 Service Delivery:
To provide veterinary services, pet sitting, grooming, dog walking, training, and other services available through the App.
2.2 Personalization and Improvements:
To enhance your user experience by customizing services and recommendations.
2.3 Payment Processing:
To process payments securely through trusted third-party payment gateways.
2.4 Communication:
To send booking confirmations, service updates, and promotional materials. To respond to customer support inquiries.
2.5 Legal Compliance:
To comply with applicable laws, regulations, and legal processes. 3. Information Sharing and Disclosure We do not sell or rent your personal information. However, we may share your information in the following cases:
3.1 Service Providers:
With trusted third-party providers who assist in delivering services, such as payment processors, dog walkers, groomers, and trainers.
3.2 Legal Obligations:
To comply with legal requirements, court orders, or governmental requests.
3.3 Business Transfers:
In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. 4. Location Data Collection
4.1 Purpose of Location Data:
Real-time location data is used for features such as tracking dog walkers, pet sitters, and other on-demand services.
4.2 Data Handling:
Location data is stored securely and is only shared as necessary for service delivery or legal obligations. 5. Data Security We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to ensure the highest level of security, no system is completely secure.
6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Upon account termination, certain information may be retained for record-keeping and legal purposes.
7. Your Rights You have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you. Correction: Request corrections to inaccurate information. Deletion: Request deletion of your data, subject to legal requirements. Opt-out: Opt-out of receiving promotional communications. To exercise your rights, contact us using the details provided below.
8. Third-Party Services The App may integrate with third-party services, such as payment processors. These services operate independently, and we recommend reviewing their privacy policies.
9. Changes to this Privacy Policy We reserve the right to modify this Privacy Policy. Significant changes will be communicated through the App or via email. Your continued use of the App constitutes acceptance of the updated policy.
10. Contact Us For any questions or concerns regarding this Privacy Policy, please contact us at:
The PetLabs
Email: support@thepetlabs.com
Phone: +918332089985
By using The PetLabs App, you agree to this Privacy Policy. Thank you for trusting us with your data.
Note :
Our app is exclusively for licensed veterinarians and pet care professionals, focused on managing appointments, conducting online/offline consultations, and providing treatment for pets. It does not involve or support any human healthcare services. The declaration has been adjusted to remove irrelevant categories and ensure compliance with Google's Health Content and Services policy.
